Return and Refund Policy
We stand behind every product we make, and we’re confident you’ll love it too. That’s why every order is backed by a 30-Day Guarantee.
If the results aren’t what you hoped for, we’ll issue a refund within 30 days of receiving your order and any request made after 30 days is subject to approval.
To request a refund, please follow the steps below:
- Email contact@godaperfumeoil.com with your order number and the reason(s) for the refund. If the item is defective, please attach a photo or video of the defective product you received.
Once your refund is approved and processed, we’ll send you a confirmation by email. Please note that the shipping fee is not included in the refunded amount.
- If you think your item was damaged in transit, contact us within 5 days of delivery and we’ll work with you to resolve it quickly.
- To cancel an order, write to us from the same email address as soon as possible. If the order hasn’t shipped yet, we’ll refund your payment right away. If it has already shipped, we’ll refund you as soon as the item(s) reach us and are processed at our warehouse.
Return Policy for Wholesale Orders (Over $150)
We want you to be happy with your purchase. Here’s how our return policy works when it comes to large orders and fraud prevention:
To keep our products fairly available to every customer, returns are not accepted on large orders. A large order is any single order — or several orders placed by the same customer — that goes beyond 5 units or a value limit of $100
- Fraud Prevention
As part of our efforts to prevent fraud, any large order found to be fraudulent is not eligible for a return or refund. We take fraud seriously and reserve the right to refuse service and cancel any order we suspect of being fraudulent.
- Why This Policy?
Large orders can drain our stock quickly, leaving other customers unable to buy what they need. By limiting returns on large orders and tackling fraud, we keep our products available to everyone and hold pricing and stock at fair levels.
SUBSCRIPTION ORDERS — REFUND AND CANCELLATION
For customers enrolled in our subscription program:
• Pre-Billing Reminders: Before every renewal charge, you’ll get an email reminder. It shows the charge amount, the scheduled billing date, and a direct link to skip the order, pause your subscription, or cancel — with no need to contact customer support.
• Cancellation: You can cancel your subscription at any time through the Self-Service Portal (godaperfumeoil.com → Manage Subscription) or by emailing contact@godaperfumeoil.com. There are no cancellation fees.
• Refunds on Subscription Charges: If you were billed for a subscription order you didn’t mean to place, or your order never arrived, contact us at contact@godaperfumeoil.com within 30 days of the charge. We’ll review your request and, where it applies, issue a full refund to your original payment method.
• Refunds on Unfulfilled Orders: If a subscription order hasn’t shipped yet, we’ll cancel it and refund it in full on request, with no conditions.
Our goal is for every customer to be satisfied. If you have a question about a charge, reach out to us before contacting your bank — we’ll sort it out promptly.